Do I need a referral from a doctor or a consultant to come and see you?

No. You are able to self refer to us and do not have to see your doctor or consultant first. We are however more than happy to accept referrals from doctors and consultants for a variety of different problems. E.g.: post surgery, Orthopaedics, Rheumatology.

I’m not sure if my condition is suitable for treatment?

At Newquay Physiotherapy we treat a wide range of conditions and often see people who didn’t previously think that we would be able to help! If you are unsure please contact us so that we can talk things through with you and answer any questions you may have.

How do I make a booking?

That’s easy! Please send an email to info@newquayphysio.co.uk, or send us a message using the form to the right.

Will I need to undress during my appointment?

At your first appointment a comprehensive assessment will be carried out to determine what treatment you require. Please be aware that you may be required to remove some clothing in order to assess and treat the injured and surrounding area. We advise that you bring suitable clothing such as a pair of shorts and appropriate underwear or vest top with you so that you feel comfortable.

What do I need to bring with me?

• Any referral letters from your doctor or consultant
• Any x-ray, MRI or ultrasound images or reports
• A pair of shorts and appropriate underwear or a vest top for assessment and treatment purposes

How do I pay?

Payment for treatment is required at the end of each session by cash or by cheque. We are currently unable to take card payments and apologise for any inconvenience this may cause.

Can l use my medical insurance?

We do not currently take any healthcare insurance claims.

What if I need to cancel or change my booking?

That’s no problem! If you are unable to attend or wish to change your booked appointment please phone us and let us know. Please note that a minimum of 24 hours notice is required for any cancellations. If you miss your appointment or cancel within 24 hours notice you will be charged at the full rate. This is to ensure that we can offer any appointments to others who may need it.

What happens if I arrive late to my appointment?

We run a really busy clinic so if you are late for an appointment we are unfortunately unable to run over your allocated appointment time. This is to ensure that we do not affect anyone who is booked in after you.